Payment not successful:
We are aware that some Natwest Visa Debit customers are experiencing issues when attempting to make payment on our website and app platforms. We recommend contacting your bank for further assistance and to try an alternative bank card for payment.
Auto / Scheduled top-up arrangements:
This service has been suspended whilst the upgrades are in progress. This service will resume when the upgrade is completed.
We apologise for any inconvenience and would recommend that whilst the upgrade is in progress, you make top-ups using the Customer Website or Switch2 App as and when needed.
For updates regarding coronavirus please visit https://www.switch2.co.uk/residential-portal/coronavirus-update-residents/